Zonda
  • Trade
    • Individual Clients
    • Business Clients
    • Affiliate Program
    • Zonda powered by ZEN
  • Track
    • Currency
  • Learn
    • Academy
    • News
    • Blog

  • Zonda Pay
  • About Zonda
    • Who we are
    • Career
    • Legal
      • Zonda Exchange
      • Zonda Pay
    • Safety
      • Zonda Exchange
      • Zonda Pay
  • Support
    • Zonda Exchange
    • Zonda Pay
English
Polski
Eesti
Deutsch
Français
Español
Italiano
Zonda
  • Trade
    • Individual Clients
    • Business Clients
    • Affiliate Program
    • Zonda powered by ZEN
  • Track

      Promoted:

      -
      -
      -
      -
      -
      -
      Currency
  • Learn
    • Academy
    • News
    • Blog
  • Support
    • Zonda Exchange
    • Zonda Pay
    • Terms and condition of service
  • Career
  • Login
  • Register
  1. Home
  2. Zonda Exchange - Helpdesk
  3. Zonda Exchange

How can we help you?

  • Zonda Exchange
  • Zonda Pay
  • Bitcoin & digital currencies
  • Beginner
  • Payments and withdrawals
  • My Account
  • Trading PRO (advanced)
  • Exchange
  • Affiliate Program
  • Mobile App
  • KYC / AML procedures
  • FIAT Exchange
  • Zonda x ZEN
  • How can I close my Zonda account?
  • How to change password / email / PIN?
  • How to contact us?
  • How to export account’s history to a file?
  • How to log in?
  • How to solve problems with Google reCaptcha?
  • How to transfer Google Authenticator app codes to another device?
  • How to use two-factor authentication provided by Google Authenticator?
  • I can not login to my account
  • What are the most common problems logging in to Zonda?
  • What can be done if Google Authenticator app is lost?
  • What can be done if Google Authenticator codes are not working?
  • What can be done if I cannot exit the account settings?
  • What is Zonda corporate account?
  • Zonda facture-t-elle les commissions ?

entriesSize: 15
differTime: 0.059

How can I close my Zonda account?

In order to close the account on Zonda, please send us a message, from the email address on which your account is registered, that wish to close the account at [email protected] 

How to change password / email / PIN?

If you want to change the email address associated with your Zonda account, please contact with us via chat or contact form.

How to contact us?

If you have questions related to the use of our exchange or your account, please contact us through one of several available communication channels: 

How to export account’s history to a file?

Zonda service enables to download a full account’s history into .pdf and .csv files. in order to export the data, you have to click on 'History' tab, which is located on the left side of the exchange panel.

How to log in?

Here is video which shows how to log into Zonda account:

How to solve problems with Google reCaptcha?

Problems with Google reCaptcha “I'm not a robot", "Try again later". Problems with captcha occur most likely, when you are in a network where you share the settings of an internet operator, between several devices or people.

How to transfer Google Authenticator app codes to another device?

Transferring Google Authenticator application codes to another device is possible if you have access to the device still having the codes or if you saved backup (setup) keys. 

How to use two-factor authentication provided by Google Authenticator?

It's important to keep your funds on Zonda account under your constant control. That's why it's important to turn on the security measures that protect you against attacks of unauthorized individuals who want to deprive you of your money.

I can not login to my account

In case you forgot your password**, simply click on „Recover your password” button below logging section. 

What are the most common problems logging in to Zonda?

Login problems may be caused by a malfunction of the web browser. In order to solve them, check the following possibilities: 

What can be done if Google Authenticator app is lost?

If you lose access to the Google Authenticator codes, please contact our support immediately by sending a selfie photo, which will verify your identity as the account owner.

What can be done if Google Authenticator codes are not working?

This situation may be caused by the lack of time synchronization in Google Authenticator application or on your device.

What can be done if I cannot exit the account settings?

If, after logging in, you cannot go from the account settings to the exchange website - just click on the Zonda logo (in the upper left corner).

What is Zonda corporate account?

Corporate accounts are dedicated for people who run their own business and who would like to have the ability to trade company funds.

Zonda facture-t-elle les commissions ?

No, Zonda does not issue invoices for commissions of exchange transactions. To download a detailed summary of the commissions collected by Zonda, go to the "History" tab, then use "Type" filter and select "Fees".

entriesSize: 15
differTime: 0.001

Available coins


Trade

  • Individual Clients
  • Business Clients
  • Affiliate Program
  • Zonda powered by ZEN

Track

  • All Currencies

Learn

  • Academy
  • Blog
  • News
Zonda Pay

Support

  • Zonda Exchange
  • Zonda Pay

Legal

  • Zonda Exchange
  • Zonda Pay

Safety

  • Zonda Exchange
  • Zonda Pay
Who we are Career Contact Charges table Payment and withdrawals Trading API Brand assets Charts

Change Language

English
Polski
Eesti
Deutsch
Français
Español
Italiano
Terms and conditions of service
Privacy Policy
Cookie Policy
Facebook Twitter Instagram LinkedIn


BB Trade Estonia OÜ Office nr 10 (second floor) Tähesaju tee 9, 13917 Tallinn, Estonia Registration of Entrepreneurs number: 14814864

VAT Number: EE102200164

We use cookies to personalise your experience on Zonda
Manage Cookies
Accept Cookies

As the name suggests, certain cookies on our websites are necessary. They are necessary for the storage of your settings during the use of Zonda (e.g., privacy or language settings) to protect the platform against attacks. You can reject, block or delete them, but this will not impact significantly your experience during the use of this website or even make it impossible to use some of our services. See details

Accept
Marketing cookies

We use such cookies and similar technologies for collecting information while users browse our website to learn more about how it is used and improve our services as necessary. Cookies are also used for measuring the general efficiency of our website. The data generated by them are used on an aggregate and anonymous basis. Blocking these cookies and tools will not affect our services, but will make it difficult for us to improve the experience of their users. See details

Accept