How can we help you?

No, Zonda does not issue invoices for commissions of exchange transactions. To download a detailed summary of the commissions collected by Zonda, go to the "History" tab, then use "Type" filter and select "Fees".

In order to close the account on Zonda, please send us a message, from the email address on which your account is registered, that wish to close the account at [email protected] 

**If you want to change the email address** associated with your Zonda account, please contact with us via chat or contact form.

If you have questions related to the use of our exchange or your account, please contact us through one of several available communication channels: 

Zonda service enables to download a full account’s history into .pdf and .csv files. in order to export the data, you have to click on 'History' tab, which is located on the left side of the exchange panel.

Here is video which shows how to log into Zonda account:

**Problems with Google reCaptcha “I'm not a robot", "Try again later"** Problems with captcha occur most likely, when you are in a network where you share the settings of an internet operator, between several devices or people.

Transferring Google Authenticator application codes to another device is possible if you have access to the device still having the codes or if you saved backup (setup) keys. 

It's important to keep your funds on Zonda account under **your constant control.** That's why it's important to turn on the security measures that protect you against attacks of unauthorized individuals who want to deprive you of your money.

**In case you forgot your password**, simply click on „Recover your password” button below logging section. 

Login problems may be caused by a malfunction of the web browser. In order to solve them, check the following possibilities: 

If you lose access to the Google Authenticator codes, please contact our support immediately by sending a selfie photo, which will verify your identity as the account owner.

This situation may be caused by the lack of time synchronization in Google Authenticator application or on your device.

If, after logging in, you cannot go from the account settings to the exchange website - just click on the Zonda logo (in the upper left corner).

Corporate accounts are dedicated for people who run their own business and who would like to have the ability to trade company funds.