Zonda
  • Trade
    • Individual Clients
    • Business Clients
    • Affiliate Program
    • Zonda powered by ZEN
  • Track
    • Currency
  • Learn
    • Academy
    • News
    • Blog

  • Zonda Pay
  • About Zonda
    • Who we are
    • Career
    • Legal
      • Zonda Exchange
      • Zonda Pay
    • Safety
      • Zonda Exchange
      • Zonda Pay
  • Support
    • Zonda Exchange
    • Zonda Pay
English
Polski
Deutsch
Français
Español
Italiano
Zonda
  • Trade
    • Individual Clients
    • Business Clients
    • Affiliate Program
    • Zonda powered by ZEN
  • Track

      Promoted:

      -
      -
      -
      -
      -
      -
      Currency
  • Learn
    • Academy
    • News
    • Blog
  • Support
    • Zonda Exchange
    • Zonda Pay
  • Career
  • Login
  • Register
  1. Home
  2. Zonda Exchange - Helpdesk
  3. Zonda Exchange

How can we help you?

  • Zonda Exchange
  • Zonda Pay
  • Bitcoin & digital currencies
  • Beginner
  • Payments and withdrawals
  • My Account
  • Trading PRO (advanced)
  • Exchange
  • Affiliate Program
  • Mobile App
  • KYC / AML procedures
  • FIAT Exchange
  • Zonda x ZEN
  • How can I close my Zonda account?
  • How to change password / email / PIN?
  • How to contact us?
  • How to export account’s history to a file?
  • How to log in?
  • How to solve problems with Google reCaptcha?
  • How to transfer Google Authenticator app codes to another device?
  • How to use two-factor authentication provided by Google Authenticator?
  • I can not login to my account
  • What are the most common problems logging in to Zonda?
  • What can be done if Google Authenticator app is lost?
  • What can be done if Google Authenticator codes are not working?
  • What can be done if I cannot exit the account settings?
  • What is Zonda corporate account?
  • Zonda facture-t-elle les commissions ?

How to solve problems with Google reCaptcha?

Problems with Google reCaptcha “I'm not a robot", "Try again later"

Problems with captcha occur most likely, when you are in a network where you share the settings of an internet operator, between several devices or people. This means that one of them sends automated traffic (bots), then you can see the message "Our systems detected unusual traffic coming from your computer network".

Not always it has to mean that one of the people is doing it on purpose - the device can be infected.


Then Google requires doing one of the simple tasks:

- to click on images with specific element
- to rewrite given word
- to listen to lector and write what he said


An example of clicking on elements on which the flag is.



Blocked access.

I was blocked - Try again later

A few ways, which will help you to log in.

1. Try to open incognito mode (at chrome CTRL + SHIFT + N)


2. Try to sign in to the browser, using your google account. Lockout probability is getting smaller, because Google knows you're not a bot because you use their account. In addition, the gmail account is one of the safest and you can create a 2-step login using SMS or Google Authenticator. We advise not to use other accounts than those on gmail.



3. Contact with the network administrator and tell them about your trouble. They should take care of person who is generating the problem and give you new network settings.

4. If the problem persists or returns, we recommend using a VPN, it is a virtual private network, thanks to which you get a secure connection - it is a paid solution, but the most effective one. If you use this solution and still have a problem - try to disable it or refresh its settings.

Available coins


Trade

  • Individual Clients
  • Business Clients
  • Affiliate Program
  • Zonda powered by ZEN

Track

  • All currencies

Learn

  • Academy
  • Blog
  • News
Zonda Pay

Support

  • Zonda Exchange
  • Zonda Pay

Legal

  • Zonda Exchange
  • Zonda Pay

Safety

  • Zonda Exchange
  • Zonda Pay
Who we are Career Contact Charges table Payment and withdrawals Trading API Brand assets

Change Language

English
Polski
Deutsch
Français
Español
Italiano
Terms and conditions of service
Privacy Policy
Cookie Policy
Facebook Twitter Instagram LinkedIn


BB Trade Estonia OÜ, Harju County, Tallinn, Central City District, Rävala pst 2, 10145 Estonia, Registration of Entrepreneurs number: 14814864,

VAT Number: EE102200164

We use cookies to personalise your experience on Zonda
Manage Cookies
Accept Cookies

As the name suggests, certain cookies on our websites are necessary. They are necessary for the storage of your settings during the use of Zonda (e.g., privacy or language settings) to protect the platform against attacks. You can reject, block or delete them, but this will not impact significantly your experience during the use of this website or even make it impossible to use some of our services. See details

Accept
Marketing cookies

We use such cookies and similar technologies for collecting information while users browse our website to learn more about how it is used and improve our services as necessary. Cookies are also used for measuring the general efficiency of our website. The data generated by them are used on an aggregate and anonymous basis. Blocking these cookies and tools will not affect our services, but will make it difficult for us to improve the experience of their users. See details

Accept