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  1. Home
  2. Zonda Exchange - Helpdesk
  3. Zonda Exchange

How can we help you?

  • Zonda Exchange
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  • Bitcoin & digital currencies
  • Beginner
  • Payments and withdrawals
  • My Account
  • Trading PRO (advanced)
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  • KYC / AML procedures
  • FIAT Exchange
  • Zonda x ZEN
  • How can I close my Zonda account?
  • How to change password / email / PIN?
  • How to contact us?
  • How to export account’s history to a file?
  • How to log in?
  • How to solve problems with Google reCaptcha?
  • How to transfer Google Authenticator app codes to another device?
  • How to use two-factor authentication provided by Google Authenticator?
  • I can not login to my account
  • What are the most common problems logging in to Zonda?
  • What can be done if Google Authenticator app is lost?
  • What can be done if Google Authenticator codes are not working?
  • What can be done if I cannot exit the account settings?
  • What is Zonda corporate account?
  • Zonda facture-t-elle les commissions ?

I can not login to my account

In case you forgot your password, simply click on „Recover your password” button below logging section. Type in your login and check your mailbox – you will receive a link enabling you to change your password at Zonda.

If you forgot your login, please contact with us via chat or contact form. Be sure to enter your e-mail address and anclose a selfie in which you are holding your ID and a sheet of paper with current date (timestamp). After receiving such photo, we'll be sure that rightful owner of the account contacted us, and we will be able to help.

If you receive an "account blocked" message, please follow the same steps as above.

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BB Trade Estonia OÜ, Harju County, Tallinn, Central City District, Rävala pst 2, 10145 Estonia, Registration of Entrepreneurs number: 14814864,

VAT Number: EE102200164

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