How can we help you?
What can be done if Google Authenticator app is lost?
If you lose access to the Google Authenticator codes, please contact our support immediately by sending a selfie photo, which will verify your identity as the account owner.
The photo must contain:
- your face
- identity document (it can be an ID card or passport)
- a card with handwritten, current date
Please find an illustrated template below which you can refer to.
After positive authorization, we will be able to deactivate the security method and you will be able to log into your account.