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  1. Home
  2. Zonda Exchange - Helpdesk
  3. Zonda Exchange

How can we help you?

  • Zonda Exchange
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  • How to make a cryptocurrency deposit or withdrawal?
  • How to deposit PLN, EUR, GBP or USD in to my account?
  • How to withdraw money on a debit or credit card?
  • How to buy cryptocurrencies with a credit or debit card?
  • How to withdraw EUR, GBP or PLN from Zonda account to bank account?
  • How to transfer a digital currency to another account?
  • How to make a withdrawal from ATM with SMS?
  • When funds will be added to my account?
  • Does Zonda support deposits in BEP20 standard (Binance chain)?
  • Have you interrupted the card registration process?
  • How do you order a withdrawal in British pounds (GBP)?
  • How to buy cryptocurrency with GBP?
  • How to deposit XLM, LUNA, EOS and XRP duly?
  • How to withdraw cash at the Polish Post Office?
  • What can be done if I was unable to withdraw funds from an ATM or post office?
  • Why can't I deposit funds with a verified card?
  • Why can't I withdraw funds for a verified card?
  • Why my funds in cryptocurrency are not added?

When funds will be added to my account?

Making deposits in cryptocurrencies, as well as PLN, EUR, GBP or USD by wire bank transfer, is free. Below you will find information on the time in which your funds are credited to your Zonda account.
 

# Payments in PLN


PLN deposits are added at least three times a day on working days - between 11 a.m, 2 p.m and 4 p.m CET.
Please note that the time in which we receive your payment depends on the bank session. If your payment has not yet been added to your account, please contact us via the contact form and submit a transfer confirmation.

The deposit must be sent from a Polish bank account in PLN currency. We do not accept express payments via operators.

# Payments in GBP


We are crediting payments around the clock, seven days a week. Check how to deposit GBP here.
 

# Bitcoin payments


Bitcoins will be added to your balance automatically once the transaction receives three confirmations from the network.

 

# Altcoins payments


Payments in currencies such as Litecoin, Lisk, Ethereum, or Dash are credited to user accounts after receiving various quantity of confirmations from the network. Below we present the actual amount of confirmations needed to book the payment.
{{Digital currencies}

Digital currencies are being booked immediately after receiving the required amound of confirmations from the network. Check the list below:
 

BTC: 3

BCC: 10

BTG: 120

ETH: 12

LSK: 150

DASH: 50

GAME: 12

LTC: 6

XRP: 6

ZEC: 20

OMG: 12

GNT: 12

ZRX: 12

BAT: 12

PAY: 12

REPv2: 12

NEU: 12

TRX: 10

AMLT: 12

EXY: 12

BOB: 12

LML: 12

XLM: 10

BCP: 12

USDC: 12

BSV: 50

ALG: 12

NPXS: 12

LINK: 12

MKR: 12

USDT: 12

COMP: 12

GRT: 12

SUSHI: 12

MANA: 12

DAI: 12

AAVE: 12

UNI: 12

DOT: 30

EOS: 20

LUNA: 30

XTZ: 30

CHZ: 12

MATIC: 12

ENJ: 12

DOGE: 10

ATRI: 12

ADA: 15

REEF: 12

SWIPE: 12

FTM: 18

AVAX: 12

SOL: 30

ALGO: 20

Available coins


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BB Trade Estonia OÜ, Harju County, Tallinn, Central City District, Rävala pst 2, 10145 Estonia, Registration of Entrepreneurs number: 14814864,

VAT Number: EE102200164

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